Virtual Technology Specialist
Your technology manager and advocate.
The Solution You’ve Been Searching For is Here!
Our Virtual Technology Specialist service is designed to serve the role of a Virtual IT Admin for businesses who cannot yet afford to hire internally for one. As a new business, we are seeking clients who need help managing their current technology, on demand helpdesk support, and assistance with identifying tech solutions that will have the highest likelihood for success. Our founder has provided this type of service as an employee and as a contractor for over the past 10 years and is well versed in navigating product/ service selection, process improvement, and helpdesk support. If your team is saying they need an “IT Guy”, that’s us!
Scroll down to learn more and schedule a free consultation.
Service Overview
Helpdesk Support
We provide troubleshooting and consultative support for you and your team.
Camera not working? We can help.
Weird notifications popping up? Let’s make them go away!
E-Mail Provider Management
We’ll handle adding/ removing accounts and ensuring the software suite of your choice is being utilized to the fullest whether that’s Google Workspace or Microsoft Business 365.
SaaS Management
We will provide “Super Admin” services for any app or website platform your company uses to support its operation. This includes user management, role based access permissions, system configurations, and context-based supplemental helpdesk support.
SaaS Vetting
Sales is a tricky business that thrives on emotion over substance. If you’re in the market for a new app to support your operation, we will be your advocate that ensures that even if the salesperson says we’re amazing, their product actually does what we need.
Web Presence & Development
Whether you’re in need of a new website, or require assistance maintaining your current site, we are here to manage and navigate the technologies that establish your online presence. (Copyrighting and Content Creation available, but not included)
AI Management & Monitoring
You can’t go anywhere without seeing a business brag about being AI enhanced, and although there are tools that look promising, we advise caution, hypervigilance, and risk assessment when deploying it into your business. As your advocate, we’re here to make sure AI doesn’t harm your brand or your operation.
Tech Ops Review
At a frequency of your choosing we will meet to listen to your ideas and needs as well as discuss your business from a tech ops perspective identifying what is going well, what isn’t, and opportunities for growth. We’ve heard that some providers use this as an opportunity to get you to spend more money, but that is not our goal. If additional money must be spent, it is presented with the full confidence that the suggestion is in the best interest of your business and aside from doing our due diligence regarding potential negative consequences, we will respect “no” as an answer. We have no “overcoming the no” scripts in this scenario and abhor them ourselves!
How Does This Work?
Great question! Our goal for this service is to make the service feel as close to a staffed role/ department within your business. At minimum, we will provide you with a link to a special portal where you will be able to submit work or helpdesk requests (tickets), schedule a meeting with, or instantly chat with us. Depending on your chosen communication platforms, additional options may be available.
Outside of any formal work or help requests, we will also be working on the monitoring and maintenance of your tech stack and operation where applicable.
Even though you will be sharing us with other clients, rest assured that we have a growth plan in place to bring on additional support staff as we grow and do not plan to take on any additional clients beyond our current capacity.
Pricing
We are excited to offer your business a special soft-opening rate that starts at $2,500.00/mo or $27,000.00/year if billed annually for a 12 month commitment.
This service is an excellent fit for any business looking for access to straightforward and reliable IT management, consultation, and support.
Virtual Technology Specialist
$2,500/mo
(or $27,000/year)
- For Businesses with a team of less than 10. Larger businesses may require a higher rate.
- 12 Month Commitment.
- 10% Discount if the full annual fee made in one payment.
Ready to Get Started?
Frequently Asked Questions
As a new business, we haven’t had too many questions asked as of yet but we’ve done our best to imagine what some of these questions might be. If we haven’t included your question in the list, you can ask it in the form below!
Are you HIPAA Compliant?
We have worked with clients in the past with a BAA in place, and understand what is required to have access to and manage data that includes protected information. We are willing to follow any policies your business requires to ensure that as your service provider, you remain in compliance with HIPAA.
Would you provide your services to our competitors?
Yes. However, by default anything that is related to your brand, culture, and unique take on the products and services you provide are considered yours and yours alone. If there is anything specific that you feel may not be covered by that defintion, we encourage our clients to bring them to our attention so that we can ensure proper compartmentalization. You worked hard to bring your vision to life and we want to protect that!
Will you save us money?
That depends on what you mean by “save”. We prefer the term “protect”, which leads to saving you from financial losses. With so many options available on the market today to serve your operational needs, combined with the investment of time for onboarding, training, and deployment, improper vetting can lead to pretty serious losses. Our goal for your investment in us, and any subsequent technologies we recommend is that it will come with increased efficiency, an ability to support a higher volume, and an increased margin.
Is my data secure with you?
Yes, we take great care to ensure that your data is secure. You will learn more about our confidentiality policies in your service agreement when you decide to enlist our services.